SightLift Terms of Service

Last updated: July 31, 2026

These Terms of Service ("Terms") govern access to and use of the SightLift platform (the "Platform"), operated by SightLift, Inc. ("SightLift", "we"). By executing an Order Form that references these Terms, or by accessing or using the Platform, the entity agreeing ("Customer", "you") accepts these Terms. Together, these Terms, each Order Form, and the Data Processing Addendum ("DPA") form the agreement between the parties (collectively, the "Agreement"). If an Order Form conflicts with these Terms, the Order Form controls for that engagement.

Updates. These Terms are the current, legally binding terms for access to and use of the Platform. SightLift may update them from time to time by posting a revised version, and the then-current version governs continued access and use. SightLift will give reasonable advance notice of a material adverse change (for example, by email or in-product notice). A Customer that needs specific terms fixed for its subscription may set them on its Order Form, which controls over these Terms to the extent of any conflict.

1. Definitions

• Order Form: an ordering document executed by both parties that references these Terms and specifies the subscription, any Modules, any services, and the Fees.
• Platform: the SightLift software platform and any enabled Modules.
• Module: an optional, separately-enabled set of features, as described in the Documentation and enabled on an Order Form.
• Customer Data: data Customer provides to, or processes or otherwise makes accessible through, the Platform.
• Documentation: SightLift's published instructions and other documentation for the Platform, as updated from time to time.
• Confidential Information: non-public information disclosed by a party that is marked or reasonably understood to be confidential, including the Agreement, Customer Data, and SightLift's Platform, Documentation, and methodology. Confidential Information shall not include information that is or becomes public without breach of the Agreement, was already known to the receiving party without an obligation of confidentiality, was independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information, or was rightfully received from a third party.
• Affiliate: with respect to each party, any other person that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such person. For purposes of this definition, "control" (including "controlled by" and "under common control with") means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of a person, whether through the ownership of voting securities, by contract, or otherwise, and shall be deemed to exist upon ownership of more than fifty percent (50%) of the voting securities or other ownership interest of such person.

2. The Platform

• Limited License and Prohibited Use. SightLift grants Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during the subscription term for Customer's internal business purposes, subject to the use restrictions described in the Agreement, including the limits identified on the Order Form. Customer and its users are not permitted to: (i) access or use the Platform beyond licensed seats/usage tiers, or share credentials; (ii) reverse engineer, decompile, or attempt to extract source code, models, or methodology; (iii) resell, sublicense, or provide the Platform to third parties as a service (the offering is direct-only; any reseller/partner arrangement requires a separate written addendum); (iv) upload unlawful, infringing, or malicious content, or data the Customer lacks the right to provide; (v) connect data sources the Customer is not authorized to connect or lacks the rights to provide; (vi) attempt to circumvent security, access other customers' data, or probe/scan the infrastructure without authorization; (vii) use the Platform to build a product or service that replicates it; (viii) interfere with the integrity or performance of the Platform (e.g., DoS, excessive automated requests beyond documented rate limits); and (ix) upload special-category personal data (as defined by applicable data-protection law) unless agreed with SightLift in writing.
• Modules. Optional Modules are enabled and priced on the Order Form and are as described in the Documentation. SightLift may change or remove its Modules and/or their features, functionality and performance over time.
• Availability & support. SightLift uses commercially reasonable efforts to make the Platform available and does not commit to a specific uptime level except as explicitly stated on an Order Form. Support is provided per SightLift's then-current support policy.
• Future functionality. Customer's purchases are based on the Platform as it exists on the Order Form date and are not contingent on any future functionality, feature, or public roadmap statement.

3. Customer responsibilities

Customer manages its credentials and user access; provides the authorizations needed for the Platform to ingest Customer Data from its sources; ensures its provision and use of Customer Data is fully authorized and complies with applicable law; and uses the Platform in accordance with the Agreement.

4. Data, security & AI

• Processing. SightLift processes Customer Data to provide the Platform services, as governed by the DPA.
• Privacy Policy. Personal data SightLift controls itself (e.g. website visitors, marketing contacts, and Platform administrator accounts) is handled per the Privacy Policy at https://sightlift.ai/privacy. Personal data SightLift processes on Customer's behalf is governed by the DPA, not that policy. The Privacy Policy may be updated from time to time by posting a revised version, and the then-current version governs how personal data is handled by SightLift.
• Security. SightLift maintains administrative, technical, and physical safeguards consistent with its information security policy; current subprocessors are listed in its subprocessor inventory, with material-change notice per the DPA.
• No model training. Customer Data is not used to train SightLift's or any subprocessor's foundation models.
• Outputs are estimates. The Platform's analyses, recommendations, and other outputs are estimates, not guarantees, and any association it shows between AI usage and business outcomes is descriptive, not causal. Customer is fully responsible for any decisions made in reliance on outputs, however accessed (in-product or programmatically).
• Data export & deletion. On request during the applicable term and for 30 days after termination, SightLift makes Customer Data — and the manifests, scripts, and evidence of Customer's capabilities — available for export in a structured format; after that window, Customer Data will be deleted per the DPA.

5. AI capabilities

Where SightLift makes automations or reusable capabilities available (the Capabilities Module, as described in the Documentation), Customer reviews and approves each before deciding to rely on it; they run in Customer's own environment on Customer's own AI models and accounts, and Customer is responsible for that use and its results. Such capabilities are aids, not guarantees (the §10 disclaimer applies), and Customer may stop serving one at any time. Ownership of capabilities is addressed in §9; capability-related processing is governed by the DPA.

6. Fees & payment

Fees are stated on each Order Form and due net 30. If undisputed amounts remain unpaid, SightLift may suspend access to the Platform until they are paid, and may charge interest on overdue undisputed amounts at up to 1% per month (or the maximum permitted by law, if lower). A dispute over one line item does not permit withholding undisputed amounts. Fees are exclusive of taxes, and fees paid for a committed term are non-refundable.

7. Term & termination

The Agreement runs while any Order Form is in effect. Each Order Form runs for its stated subscription term and renews as set out in the Order Form, with notice of non-renewal given as described there. If an Order Form states no renewal treatment, the subscription renews for successive 12-month terms unless either party gives 30 days' written notice of non-renewal before the end of the then-current term. On expiration or termination, Customer's access to the Platform ceases — including the SightLift Connector's serving, verification, and measurement of capabilities; Customer may export its Customer Data and capability artifacts per §4 (after which Customer Data is deleted per the DPA); and accrued fees become due. The provisions that by their nature should survive (Fees, Confidentiality, Intellectual Property, the disclaimers, Limitation of Liability, and General) survive.

8. Confidentiality

Each party shall protect the other's Confidential Information and use it only for the purposes described in the Agreement. If a party is legally compelled to disclose the other's Confidential Information, it gives reasonable prior notice where lawful and cooperates to limit the disclosure. Obligations survive for 5 years from the date of termination of the last Order Form (perpetually for trade secrets).

9. Intellectual property

SightLift retains all right, title, and interest in the Platform and its methodology, models, and building-block library. Customer owns the capabilities distilled from or authored by it, together with the manifests, scripts, and evidence specific to them. Customer Data remains owned by Customer, and Customer grants SightLift a limited license to process Customer Data through the Platform. Any feedback from Customer to SightLift related to the Platform or potential modules and/or other applications or services may be used by SightLift without restriction. SightLift may create and use aggregated, de-identified data that does not identify Customer or any individual for benchmarking and improving its products and services, during and after the term (see the DPA).

10. Warranties & liability

• Warranties. THE PLATFORM IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, AND SIGHTLIFT EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. SIGHTLIFT MAKES NO WARRANTY THAT THE PLATFORM WILL MEET A CUSTOMER'S REQUIREMENTS OR WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS. Each party has authority to enter the Agreement.
• Third-party services. Customer's use of any third-party services, models, connectors, integrations, or datasets with the Platform is at Customer's discretion and risk and subject to those third parties' terms; SightLift is not responsible for their acts, omissions, availability, security, performance, or outputs.
• Liability. Neither party is liable for indirect or consequential damages (including lost profits or savings). Except for Customer's payment obligations and a party's gross negligence or willful misconduct, each party's total aggregate liability under the Agreement is capped at the fees paid by Customer in the trailing 12 months.

11. Professional services (optional)

If Customer purchases professional/consulting services on an Order Form, they are performed in a professional and workmanlike manner with no outcome guarantee. SightLift owns each deliverable and all IP associated with any deliverable; on full payment per the applicable Order Form, Customer shall receive a perpetual, non-exclusive, non-transferable license to use the applicable deliverable for internal use only. SightLift's own methodology, code, models, and Background IP remain SightLift's even when embedded in a deliverable. A disputed deliverable does not suspend the subscription or relieve subscription fees.

12. Trials & evaluations

SightLift may offer the Platform, a Module, or a feature on a free trial, proof-of-concept, or evaluation basis ("Trial Services"), "AS IS," without warranties, service levels, support, or indemnity, and with SightLift's total liability for Trial Services not exceeding US $1,000. The DPA, confidentiality, and SightLift's baseline security obligations still apply.

13. General

Governing law: the Commonwealth of Massachusetts. Subject to any restrictions set forth in the applicable Order Form, Customer's Affiliates may use the Platform under the Agreement, with Customer responsible for their compliance and any breach. Neither party may assign the Agreement or any Order Form without prior written consent, except to (a) an affiliate of such party, or (b) a successor entity in connection with a merger, acquisition, reorganization, or consolidation involving such party, or the sale of all or substantially all of the assets or equity of such party to which the Agreement relates, whether by operation of law or otherwise. The parties are independent contractors. Neither is liable for events beyond its reasonable control. A party's failure or delay in exercising a right is not a waiver of it. Each party will comply with applicable export-control and sanctions laws. The Agreement is the entire agreement and supersedes prior understandings on its subject matter. SightLift may identify Customer as a customer using its name and logo unless Customer declines in writing. Notices to SightLift: [email protected].